Returns & refunds

Changed your mind?

Contact us within 30 calendar days after delivery. For this voluntary return option, keep the item unused apart from reasonable inspection, with its accessories and labels. Include the original packaging when available, or use suitable protective packaging.

After we send return instructions, you have 14 calendar days to hand the parcel to the carrier. Keep proof of posting and tracking. A request made within the 30-day window stays timely while you wait for our reply.

You cover return postage and any insurance you choose for a change-of-mind return. We refund the returned items and their applicable taxes. Original delivery charges are not refunded for this voluntary option unless required by law. We charge no restocking or payment-processing fee.

Damaged, defective or incorrect items

Tell us what happened and include your order number or another way to identify the purchase. Photos of the item and packaging help when available. We will arrange prepaid return shipping or agree on reimbursement of reasonable return costs; you should not have to pay to correct our mistake.

We will arrange an appropriate refund or replacement, respecting your choice where the law provides one, and cover the necessary shipping costs. The 30-day voluntary window and unused-item conditions do not limit claims about defects, incorrect goods or other statutory rights.

When you receive your refund

For eligible voluntary returns, we will inspect the parcel and initiate your refund within 5 business days after receiving it. We will email you when the refund has been issued. Your bank or payment provider may take additional time to display it.

Refunds go to the original payment method. We will not require you to accept store credit. Statutory claims follow their applicable deadlines; waiting for inspection does not extend a legal deadline.

Exchanges and cancellations

For a different size or color, contact us to check stock. Voluntary exchanges depend on availability; if a replacement is unavailable, we can process an eligible refund. Any price difference or shipping charge will be explained before you agree to an exchange.

If you cancel before dispatch, we will refund the full amount collected, including delivery, and initiate the refund within five business days. If the parcel has already shipped, we will help arrange a return under the applicable terms. This does not limit a legal right to cancel.

International returns

Returns are received at our Solymar address in Mexico. Contact us for return-label and customs instructions before sending an international parcel. Describe the contents and value accurately and keep the original shipping records.

Duties or fees paid directly to a customs authority or carrier may require a separate refund request to that recipient. We can provide purchase and return records. Any reimbursement we owe under applicable law remains due.

Your consumer rights

This voluntary policy adds to mandatory consumer rights. Where Mexico’s Article 56 applies, cancellation is available within five business days after delivery or contract signing, whichever is later. Statutory defect remedies, compensation and applicable longer periods remain available. Email helps us coordinate returns; it is not the only legally valid way to notify us. Any more protective mandatory law that applies to your purchase takes priority.